Contact and Support
Most questions can be answered through the CIO product information, installation guides and frequently asked questions.
Please use the support information on this website first. If your question is not covered, the form below can be used for technical or installation problems, account, licence or purchase matters, legal or privacy enquiries, and important business enquiries.
Find the Answer Quickly
How to Activate CIO
Download CIO from My Account. Open CIO, go to Settings > Account & Licence, enter the email address used for your CIO account and the licence key shown in My Account, then choose Activate licence.
How to Transfer a Licence
Deactivate the old computer in CIO or through My Account, install CIO on the replacement computer and activate it with the same account email and licence key. Move organiser data separately using CIO backup and restore.
Downloads, Licence and Account
Sign in to My Account to see your current CIO downloads, licence, activated computers and billing controls where applicable.
If these answers do not cover your question, use the form below and include enough information for the problem to be understood.
When to Use the Form
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Installation problem
A CIO installation problem that remains after following the published instructions.
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Technical issue or bug report
A repeatable software fault or technical issue with clear steps and exact error wording.
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Download, account, licence or purchase matter
A download, account, licence, payment or purchase problem.
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Privacy, legal or copyright matter
An important enquiry requiring direct review.
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Important business enquiry
A genuine commercial or business matter not answered by the website.
General organising advice, feature training and questions already answered in the guides may not receive an individual reply.
Send a Support Message
For a technical problem, include your CIO version, operating system, the steps that caused the problem and the exact error message.
Privacy and Response Expectations
How messages are used
Information is used to understand and respond to the enquiry in accordance with the Privacy Policy.
Do not send sensitive information
Do not include passwords, payment-card details or unnecessary confidential personal information.
Messages are prioritised
Messages are reviewed according to importance and the information provided.
Clear details help
Version, operating system, steps and exact error wording make technical issues easier to investigate.
Ready to Start with CIO?
Choose Free Basic or explore CIO Advanced and continue through the current CIO account journey.
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